.jpg){kind=small}
in partnership with Affordable Car Hire and The Affordable Travel Group
Are you one of travel’s stars? Then the 2010 Agent Excellence Awards is your chance to sparkle.
In partnership with Affordable Car Hire and Affordable Travel Group, this year the competition will be heating up as we take the awards nationwide.
The four winners will become part of the most glamorous night in the travel industry calendar, attending next year’s Globe Travel Awards at Grosvenor House hotel in London on 19th January 2010.
CATEGORIES
- Agency of the Year
- Best Sales Individual
- Best Cruise Agency
- Most Innovative Agency
JUDGING CRITERIA
Agency of the Year (entries should be for a single branch, not multiple branches)
• Great customer service
• Exceptional product knowledge
• Excellent results – the ability to get the sales
• Good at building a brand
Best Sales Individual
• Going the extra mile for customers
• Excellent listening and customer service skills and ability to build a rapport with customers
• Ability to close a sale
• Excellent product knowledge
Best Cruise Agency
• Customer-focused and sales-driven staff who make the agency stand out in terms of industry and product knowledge
• Focus on training
• Innovation in marketing and promotions
Most Innovative Agency
• A really good idea that makes the agency stand out from rivals (it doesn’t necessarily have to be a technology innovation)
• Show how the innovation improves business and/or customer service
• Explain how the innovation has been implemented and is used
HOW TO ENTER
Initially, whether you are nominating yourself or your agency, or whether you’re nominating someone else, you will need to provide a statement of up to 750 words telling us why you or the nominee should win this title. Please include:
- Details of any challenges and how you or the nominee has overcome them
- A brief description about the nominee agency, for example the agency’s location and customer base
We will use this statement to narrow down the entries to a shortlist. There will also be an opportunity to submit further information supporting your entry at this stage. Email your entry to emily.ashwell@travelweekly.co.uk together with any supporting material. The closing date for entries is Thursday 26th November 2009.
All shortlisted entries will have a phone interview with a member of the Travel Weekly team to get further details before entries go before the judging panel.
Mystery Shopper winners: all agency branches who won Mystery Shopper within the last year are automatically entered in the category of Agency of the Year.
A NOTE FROM OUR SPONSOR
"Affordable Car Hire and The Affordable Travel Group are absolutely delighted to be the exlusive sponsor of the Agent Excellence Awards in 2010. Travel agents remain invaluable to us all, particularly at Affordable Car Hire and The Affordable Travel Group, and so it is a fantastic opportunity to be involved in honouring their achievements.
However, we cannot recognise the best of our industry without your help and support. I urge all travel agents, tour operators and suppliers to nominate their best agents for their category, as it really could make all the difference. I know we'll see some very worthy nominations through the process and some fantastic winners on the night and we look forward to celebrating with them!"
Angela Day, managing director, Affordable Car Hire and The Affordable Travel Group
PREVIOUS AGENT EXCELLENCE WINNERS
