Winners 2020

Special Awards

Outstanding Achievement Award - Alistair Rowland

Penny Akam Unsung Hero Award - Donna Jones, on behalf of Thomas Cook staff

Innovation in Travel Award -

On the Water

Best Ferry Company – P&O Ferries

Best Mainstream Cruise Company – Royal Caribbean International

Best Premium Cruise Company – Celebrity Cruises

Best Luxury Cruise Company – Silversea Cruises

Best Specialist Cruise Company – Hurtigruten

Best River Cruise Company – APT


Best Tourist Board – Visit Orlando

Best All-Inclusive Resort Operator – Sandals

Best Hotel Chain – Palladium Hotel Group

Best Attraction – Universal Orlando Resort

On the Move

Best Rail Company – Rocky Mountaineer

Best Car Rental – Flexible Autos

Best Mainstream Touring Company – Trafalgar

Best Premium Touring Company – APT

Best Adventure Operator – G Adventures


Best Short-Haul Airline –

Best Long-Haul Airline – Emirates

Best UK Airport – Manchester

Best Premium Airline Service – Emirates


Best Long-Haul Operator – Kuoni

Best Long-Haul Specialist Operator – Wendy Wu Tours

Best Luxury Operator – Kuoni

Best Consolidator – Gold Medal


Best Short-Haul Operator – Jet2holidays

Best Operator for Activities – Inghams

Best Accommodation-Only Provider – Bedsonline

Best UK Holidays Operator – Hoseasons

Serving the Industry

Best Add-Ons Provider – Do Something Different

Best Technology Provider – Amadeus

Best Insurance Provider – Holiday Extras

Best Trade Sales Team – Gold Medal and Travel 2

Best Trade-Friendly Brand – Jet2holidays